Terms and conditions

The details behind booking, cancellations, our guarantee, gift vouchers and membership.

Close-up of a bright, white smile beside a tooth shade guide.

These Terms & Conditions apply to anyone who books an appointment, purchases a gift voucher, joins our membership, or otherwise uses Lovelysmiles teeth whitening services across our clinics in Wellington and Auckland, New Zealand, or via this website. Please read them before booking. Last updated: 7 September 2026.

Jump to: Cancellations & Rescheduling · The Money-Back Guarantee · Suitability & Health · Gift Vouchers · Membership

1. About these terms

These Terms & Conditions (“Terms”) govern the relationship between Lovelysmiles and anyone who books a treatment, purchases a gift voucher, joins our membership, or otherwise engages with our clinics or website. By booking an appointment or using our website, you agree to these Terms. We may update this page from time to time, and the version published here at the time of your booking is the one that applies.

2. Bookings & appointments

A booking is confirmed once you have selected your preferred clinic and appointment time and paid the required deposit. When booking online, a 25% deposit is payable at the time of booking, with the remaining balance payable at the clinic (by EFTPOS, cash, Afterpay or bank transfer). Please plan to arrive in good time for your appointment so your practitioner has the full session to work with you.

[Insert: late arrival and no-show policy not yet confirmed]

3. Cancellations & rescheduling

We’ll be in touch if we ever need to change your booking time. Your appointments and wellbeing matter to us, and we understand that unexpected delays sometimes mean a schedule needs to change.

If you need to cancel or reschedule your appointment, we ask for at least 48 hours’ notice.

  • A deposit may be required to secure your online booking. Your deposit goes towards your total payment on the day of your appointment.
  • No refund will be given if a booking is cancelled within 48 hours of the appointment.
  • If a booking is cancelled more than 48 hours before the appointment, the clinic may charge a fee.
  • COVID-19 cancellations no longer qualify for a refund. These appointments may be rescheduled, and a fee may be charged.

4. The money-back guarantee

We stand behind our treatments with a simple, unconditional promise: if your teeth are not whiter, we pay you twice the cost of your treatment.

[Insert: legal review required: confirm the claims process and final guarantee wording before this page is published. No shade threshold, time window, or exclusion is currently attached to this guarantee beyond the promise stated above, and none should be added without confirmation.]

5. Suitability & health

Professional teeth whitening is not suitable for everyone. You should not book treatment with us if you:

  • are pregnant or breastfeeding
  • are under 16 years old
  • haven’t had a dental check-up in the last 6–12 months
  • have open cavities, gum disease, or other untreated dental issues

If any of these apply to you, please get in touch before booking so we can advise on the right next step. For more detail on safety and suitability, see our FAQs.

6. Gift vouchers

Lovelysmiles gift vouchers can be purchased and redeemed against treatments at our clinics.

[Insert: validity period, transferability, and expiry terms not yet confirmed]

7. Membership

Lovelysmiles offers a Just White™ membership for clients who want ongoing access to whitening treatments.

[Insert: Just White™ billing cycle, pause, and cancellation terms not yet confirmed]

8. Website use

You’re welcome to use this website to learn about our clinics and treatments and to make bookings. Please use it lawfully, and don’t attempt to disrupt it, copy its content without permission, or use it in a way that could harm Lovelysmiles or other users. All content on this website, including text, images, and branding, belongs to Lovelysmiles or its licensors unless stated otherwise, and may not be reproduced without our permission. This website may contain links to third-party sites, such as booking or payment providers; we aren’t responsible for the content or practices of those external sites.

9. Liability

[Insert: liability and Consumer Guarantees Act / Fair Trading Act language requires legal review before publishing]

10. Governing law

These Terms are governed by the laws of New Zealand.

11. Contact

If you have any questions about these Terms, please get in touch via our Contact Us page and we’ll be happy to help.